Help Center
  1. Help Center
  2. Voice Atlas Customer Service

Voice Atlas Customer Service

Welcome! You can raise a request for Voice Atlas Customer Service using the options provided.

  • Request a demo

    Would you like us to show you what Voice Atlas can do for you and your organization? Let's schedule a demo.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"a78d19a30dfe830e5919c391952c634acc14e1ab_lout","branding":{"id":"1","key":"vacs","name":"Voice Atlas Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#364485","headerLinkHoverBGColor":"#364485","headerBadgeColor":"#364485"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0579828d-7bae-4ae7-8efc-d64fd676ed62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1Nzk4MjhkLTdiYWUtNGFlNy04ZWZjLWQ2NGZkNjc2ZWQ2MiI6WyJyZWFkIl19LCJleHAiOjE3NDc1MzY2NjEsIm5iZiI6MTc0NzUzNjA2MX0.q3gZ2Lg3jI7lx7yKRiOv85OYXUVvtazDF284RSeHHJo&client=5f77092f-71f4-4114-b622-f836b7f94708&mode=fit","logoId":"0579828d-7bae-4ae7-8efc-d64fd676ed62","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Voice Atlas Customer Service","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Voice Atlas Customer Service","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/977b4a91-9c61-4ad4-9c5c-a27805c3bf03/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3N2I0YTkxLTljNjEtNGFkNC05YzVjLWEyNzgwNWMzYmYwMyI6WyJyZWFkIl19LCJleHAiOjE3NDc1MzY2NjEsIm5iZiI6MTc0NzUzNjA2MX0.Q0KTISUQWAefqToNJndcUCIx9rD2NPlcULldRVEeqe0&client=5f77092f-71f4-4114-b622-f836b7f94708&height=300&mode=fit","bannerMediaApiFileId":"977b4a91-9c61-4ad4-9c5c-a27805c3bf03","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"vacs","projectId":10009,"serviceDeskId":1,"name":"Voice Atlas Customer Service","description":"<p>Welcome! You can raise a request for Voice Atlas Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"5","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"13","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"17","name":"Request a demo","descriptionHtml":"<p>Would you like us to show you what Voice Atlas can do for you and your organization? Let's schedule a demo.</p>","callToAction":"Request a demo","introHtml":"<p>Would you like us to show you what Voice Atlas can do for you and your organization? Let's schedule a demo.</p>","icon":10547,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,3,5,7,13,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc655afa-b851-3be0-a29c-ce112039e34b","appLinkName":"System Confluence","appLinkUrl":"https://navteca.atlassian.net/wiki","spaceKey":"VACS","spaceName":"Voice Atlas Customer Service","spaceUrl":"https://navteca.atlassian.net/wiki/spaces/VACS","isServer":false},"labels":[],"projectKey":"VACS","serviceDeskId":1,"kbLinkDomainURLs":["https://navteca.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VACS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1MzcyNjEsIm5iZiI6MTc0NzUzNjA2MX0.OE8LPUagZuAGdbIdQ5wsNoDX7rAqZmGZc8nVuvmeZrk","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5f77092f-71f4-4114-b622-f836b7f94708","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://navteca.atlassian.net/wiki","kbLinkDomainURLs":["https://navteca.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=navteca","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a78d19a30dfe830e5919c391952c634acc14e1ab_lout","baseUrl":"https://navteca.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://navteca.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5f77092f-71f4-4114-b622-f836b7f94708","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"673d17702e20485cabb8c1a28e49fbb8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}