{"xsrfToken":"df2aeda43f80d92759df2b0bedb02692b69cedba_lout","branding":{"id":"1","key":"vacs","name":"Voice Atlas Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#364485","headerLinkHoverBGColor":"#364485","headerBadgeColor":"#364485"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0579828d-7bae-4ae7-8efc-d64fd676ed62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1Nzk4MjhkLTdiYWUtNGFlNy04ZWZjLWQ2NGZkNjc2ZWQ2MiI6WyJyZWFkIl19LCJleHAiOjE3NDM0Njk4NDYsIm5iZiI6MTc0MzQ2OTI0Nn0.LwkzsO-uqbIpuy9jwjqal_ngFKGMetYGO5Bg-p1kHkU&client=5f77092f-71f4-4114-b622-f836b7f94708&mode=fit","logoId":"0579828d-7bae-4ae7-8efc-d64fd676ed62","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Voice Atlas Customer Service","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Voice Atlas Customer Service","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/977b4a91-9c61-4ad4-9c5c-a27805c3bf03/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3N2I0YTkxLTljNjEtNGFkNC05YzVjLWEyNzgwNWMzYmYwMyI6WyJyZWFkIl19LCJleHAiOjE3NDM0Njk4NDYsIm5iZiI6MTc0MzQ2OTI0Nn0.YN5-S0BuGTWYRQauNyST_d6Y3rcPZJzCEpf7hCjsFqI&client=5f77092f-71f4-4114-b622-f836b7f94708&height=300&mode=fit","bannerMediaApiFileId":"977b4a91-9c61-4ad4-9c5c-a27805c3bf03","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"vacs","projectId":10009,"serviceDeskId":1,"name":"Voice Atlas Customer Service","description":"<p>Welcome! You can raise a request for Voice Atlas Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"5","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"13","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"17","name":"Request a demo","descriptionHtml":"<p>Would you like us to show you what Voice Atlas can do for you and your organization? Let's schedule a demo.</p>","callToAction":"Request a demo","introHtml":"<p>Would you like us to show you what Voice Atlas can do for you and your organization? Let's schedule a demo.</p>","icon":10547,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,3,5,7,13,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc655afa-b851-3be0-a29c-ce112039e34b","appLinkName":"System Confluence","appLinkUrl":"https://navteca.atlassian.net/wiki","spaceKey":"VACS","spaceName":"Voice Atlas Customer Service","spaceUrl":"https://navteca.atlassian.net/wiki/spaces/VACS","isServer":false},"labels":[],"projectKey":"VACS","serviceDeskId":1,"kbLinkDomainURLs":["https://navteca.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VACS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NzA0NDYsIm5iZiI6MTc0MzQ2OTI0Nn0.jlf7bhWdWYfMuIETiLBEoOdhgQGvt7LIPsLoKB6xor4","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5f77092f-71f4-4114-b622-f836b7f94708","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10009,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://navteca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-03-31T21:00:46-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc655afa-b851-3be0-a29c-ce112039e34b","appLinkName":"System Confluence","appLinkUrl":"https://navteca.atlassian.net/wiki","spaceKey":"VACS","spaceName":"Voice Atlas Customer Service","spaceUrl":"https://navteca.atlassian.net/wiki/spaces/VACS","isServer":false},"labels":[],"projectKey":"VACS","serviceDeskId":1,"kbLinkDomainURLs":["https://navteca.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Zjc3MDkyZi03MWY0LTQxMTQtYjYyMi1mODM2YjdmOTQ3MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NzA0NDYsIm5iZiI6MTc0MzQ2OTI0Nn0.jlf7bhWdWYfMuIETiLBEoOdhgQGvt7LIPsLoKB6xor4","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5f77092f-71f4-4114-b622-f836b7f94708","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=navteca","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"df2aeda43f80d92759df2b0bedb02692b69cedba_lout","baseUrl":"https://navteca.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://navteca.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5f77092f-71f4-4114-b622-f836b7f94708","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"08f9d7ef35ed4e69b4bee9906463e1ab","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}